Coronavirus: Suspended performances at Southend Theatres

Updated: 18 June 2021, 2:46pm

Welcoming you back

• We’re delighted that some venues are able to open from 17 May 2021 with social distancing measures in place.  
• We’re working towards a safe reopening date – without social distancing - for both Southend-on-Sea Theatres and hope to be able to announce that date in the very near future.
• Now is the time to secure your tickets for future events and these can be booked exclusively online.  
• We’ll continue to advise ticket holders of any changes to booked events via email. If you need to contact us please use our enquiry form
• Once our Box Office phone lines are reopened we will post across our social media channels.

We look forward to welcoming you back to live entertainment!

Advice For Ticket Holders

We are working to reschedule as many of the affected performances as we can. Inevitably this will not be possible for all events - and some shows will not be rescheduled.

This event list will be updated regularly.

These procedures apply for all bookings made direct with the venue. If you booked through a third party agency (Ticketmaster, See Tickets) please contact them directly.

View affected events  

My show has been rescheduled to a new date – what should I do?

We will email all ticket holders to inform them of the new date.

The new dates for performances that have been rescheduled so far are listed above.

• If you are able to attend on the new date your original tickets will remain valid. Where an event takes place on more than one day your tickets will be valid for the same day of the week/time. You do not need to take any action.
• If you are unable to attend on the new date there is a form to complete to let us know, which would have also been emailed to you.

My show is not being rescheduled – what should I do?

We will email all ticket holders confirming that your booking will be reimbursed through a voucher credit system. Your voucher will be sent to you by email.

Vouchers will be for the full value of your tickets (including any fees). They can be redeemed against any future show.
If you haven’t received a voucher, and your event is listed as ‘not rescheduled’ in the affected events list you need to let us know by completing a form.

My event is marked as pending – what should I do?

Nothing. We will contact you by email as soon as the status of shows is confirmed. We will also update affected events list. Please note that we cannot take any action in relation to your booking, or respond to enquiries about it until we have confirmed with the producer whether it is possible to reschedule the show or not.

Have another enquiry?

If you have another question about your order, including a request for a refund, please use our online enquiry form. We are dealing with a very large volume of enquiries – please be aware it may take several weeks for us to respond to enquiries and deal with your request

You will appreciate the unprecedented nature of the current situation; and the volume of customer enquiries we are receiving at this time.  Further updates will be provided through updates to this page and by email to ticket holders.