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Booking Information

View of Thames Estuary from Cliffs Pavilion

How Can ​I Book?

The Palace Theatre & Cliffs Pavilion operate a combined Box Office. 

  • Online
  • By Phone: 01702 351135
  • Visit in person

When Is The Box Office Open?


    Monday - Saturday Sunday  
Cliffs Pavilion Show Days 10am - 8pm 3 hours prior to the start of the show  
Non Show Days 10am - 8pm Closed  
Palace Theatre Show Days 10am - 8pm 3 hours prior to the start of the show  
Non-Show Days 10am - 3pm Closed  

How Can I Pay For Tickets?

Payment may be made by

  • Credit/Debit Card (Mastercard, Visa, Switch)
  • Cash
  • Cheque
  • Our own gift vouchers
We do not accept American Express or Theatre Tokens

Tickets cannot be exchanged or refunded after purchase unless the Event is cancelled, abandoned, rescheduled or where there is a material change to the Event - read more about Ticket Cancellations, Exchanges & Refunds

Full Terms and Conditions of Sale


Do You Charge Any Booking Fees?

To enable us to continue investing in the buildings at Southend Theatres all transactions are subject to a per ticket charge, with a £2 additional charge for mailing out the tickets.

Group bookings of 10+ are exempt.

Please note that the maximum number of tickets that may be booked online is nine per show.

How Long Will You Hold My Tickets Without Payment?

We hold cash/cheque reservations for three working days while you send payment together with an SAE. However, if the performance is within 3 working days of the reservation, payment is required at the time of booking.

Group Bookings of more than 20 seats will be held until three months before the performance.

Why can’t I leave a single seat?

Our online seat map is designed so that you can't leave a single unsold seat on its own. We know it can be frustrating when there aren't many tickets left, but most people prefer not to sit on their own at a show, so if a seat is left on its own it's very unlikely to sell. 

Ticket protection

On selected events we offer ticket protection which allows you to obtain a refund on your tickets should you be unable to attend for a number of reasons  - like illness, travel delay, adverse weather conditions and more.

This is provided by a third-party called Secure My Booking.

More details on what is covered and how to claim a refund

Download and Save Paper

Download an interactive, electronic version of our brochure.
Email to receive future editions instead of paper copies.

Time for Tea

Celebrate the Christmas season with our special Festive Afternoon Tea at the Cliffs Pavilion between 1st & 30th December and enjoy a choice of delicious sandwiches, cakes & desserts.

Download and Save Paper

Download an interactive, electronic version of our brochure.
Email to receive future editions instead of paper copies.

Time for Tea

Celebrate the Christmas season with our special Festive Afternoon Tea at the Cliffs Pavilion between 1st & 30th December and enjoy a choice of delicious sandwiches, cakes & desserts.